B&Q Sheffield - Queens Road - Sheffield

lorna smith

I had the most amazing help yesterday from a lady on the paint mixing. She was really helpful in advising me with my wallpaper and paint choices. Excellent service. And really appreciated. Thank you.

Jude Ameh

Friendly happy staff. Thinking of renovating or building a home? The right place. Items seemed a bit pricey but I believe the quality is worth it. Always glad with each visit considering value for money.

Bradley morton

I have spent loads of money here and when I got a lot of underlay, they left me stood there ages checking every single bank note like they was fake and giving me dirty looks like I was trying to rob the place. No staff ever want to help if you ask for it, get yourselves to Penistone road, bad BAD customer service

Amy Procter

Wayne from flooring what a guy! Please give this gent a raise. His knowledge is second to none and the help he gave me from the moment I entered the store to the minute I left was exceptional. If I mention I needed help panelling he’ll know who I am, from helping me pick the right paint ‘matching’ colours, to the correct bonding along with tools I needed for the job the help he gave me was spot on. If I need anymore help/advice Wayne will definitely be the guy I’m looking for. Thank you once again Wayne, my panelling is looking spot on thank you to you!

Carlos DD

*THIS IS CUSTOMER SERVICE*
My partner collected a Mountfield lawnmower, with respect thankfully she is a 59 year old very fit lady. Obviously after giving proof of ID at the click & collect desk, she asked if the mower was on a flatbed trolley. Aaron the member of staff on the desk informed her it wasn't and then huffed and puffed because he had to go and get one. She then asked if there was anyone to help her load it on her pickup, his reply was unless there is anyone outside, NO! Lucky she managed to load it herself without injury. If this is the level of customer service offered by B&Q, dynamics have changed. The fact that the mower is labelled with a warning sticker regarding it's weight, obviously doesn't matter to B&Q Queens Rd or Aaron.
PLEASE NOTE- Two years ago I worked at B&Q Chesterfield part time, semi retired 20 hours a week. I'm 60 and if the manager of Queens Rd would like to know who I am, please respond to my feedback with an email address and I'll gladly tell you and with respect with a simple phone call to HR you'll find out the kind of customer service I offered while in B&Q's employ.

Chris Machin

If I could I'd give a negative rating.
Staff are overworked and under appreciated by management- I personally witnessed verbal abuse from senior members of staff to other employees. Kingfisher group should be ashamed of themselves as I've seen the same attitude and treatment of staff at numerous sites.

Wayne Roberts

This place is brilliant massive size store very wide isles very easy parking especially for vans.
Luckily for me I'm trade point straight in and out Sheffield Store is one of the biggest I've ever been in and I have been to a lot of b&Q covid-19 rules after be followed no waiting around staff very very helpful 10 /10 I'm

Harshit Verma

Went to buy some stuff for my house decor. Was racially abused by them because I'm not white and they asked for my passport .

Even after me showing them my BRP. They told me I can't buy it because I am not British.

I don't understand what else I could have done to avoid that situation
It was humiliating and shocking for me.

Overall good place to buy stuff if you are British tho.